PRIVACY POLICY
We totally get it—your privacy matters.
At TWAAT, we treat your personal info with the care it deserves, and we’re here to make sure you feel safe shopping with us. This policy explains what we collect, how we use it, and the choices you have.
Heads Up: Changes & Updates
We might tweak this policy from time to time, and when we do, we’ll post the latest version right here or drop you an email if it's something big. By carrying on using our site (twaat.co.uk), you're agreeing to the latest version of this policy.
What We Collect and Why
The Essentials
To get your order packed up and out the door, we need a few key bits of info from you. That usually includes:
- Your name
- Delivery address
- Email address
- Mobile number
- Payment details
Without these, we simply can't fulfil your order. It’s like trying to post a letter with no address.
Payment Security
Just so you know, we don’t keep your payment details on our servers. We use secure third-party providers to handle all transactions, so your card info is safe, encrypted, and kept well away from our prying eyes.
We might have to share info if the law says so (like a court order), or to stop fraud or other dodgy activity—but otherwise, it’s kept under lock and key.
Our Legal Grounds (GDPR Bits)
Just so we’re ticking all the boxes, here’s the official stuff: under the UK GDPR, we only process your personal data when we’ve got a proper reason to. That might be:
- Because we need it to fulfil a contract with you (like sending your order).
- You’ve given us permission (like subscribing to our newsletter).
- We have a “legitimate interest” (like improving our website experience or preventing fraud), and it doesn’t override your rights.
- Sometimes, it’s because the law tells us we have to (such as keeping records for tax purposes).
Children’s Privacy
Our site isn’t meant for kids under 13. If you’re a parent or guardian and think your child has shared info with us, let us know—we’ll sort it quickly. We don’t knowingly collect data from anyone under that age, and if we find out we have, we’ll delete it right away.
Your Rights
You're the boss of your data, and the law gives you certain rights around it. Here’s what you can do at any time:
- Access the personal data we hold about you.
- Correct any mistakes or incomplete info.
- Delete your data (“the right to be forgotten”).
- Restrict how we use your info in some circumstances.
- Object to us using your data for direct marketing or based on legitimate interests.
- Data portability: ask us to send your data to another company in a structured, machine-readable format.
- Withdraw consent (where you’ve previously given it).
- Complain to the Information Commissioner’s Office (ICO) if you think we’ve not handled your data properly. Their website is: https://ico.org.uk
We’re always happy to help first, though — just reach out at saywhat@twaat.co.uk.